Doing business through the Internet, we regularly receive questions from new clients regarding our service. In this section, we have put together all facts and tried to answer as much as possible. 

Business Legality
Company-site administrator officially registered in the state of Pennsylvania, United States of America in 2009 and operates in accordance with the law of the United States. Two professional warehouses and a well-coordinated team provide processing thousands of parcels at the same time. 

Financial Transactions Transparency
Created your personal account on our website, you can track all transactions on the account at all times to use the service. We have no hidden fees that have become a surprise after purchase. You can be sure that ordering goods, you will pay for it exactly as is stated on the website. 

Your money is always with you 
In the case when the order can’t be purchase for any reason in store or at auction, the full amount of money, that was paid, will be credited back to your account. Customers of our service have the ability to add or withdraw money from their accounts.

Protection from damage 
Buying at a distance, you can’t see the quality of the thing until the arrival of the order to you. And in the case of damage or if your order, does not match description after the receipt of the parcel, return to the store of purchase may be a matter of a long, troublesome and expensive. Using the services of ExpressFromUS, each customer can order check goods. Our experts will examine your purchase invoice for compliance, performance, color, size, will make measurements. When it detects a mismatch, we will refund the goods to the store and deposited the money for the purchase to your account. 

Warehouse equipped with alarm system and video surveillance, which is staffed 24 hours a day, 365 days a year, protecting your purchases. 

All goods stored in our warehouse are insured against loss or damage (including as a result of natural disasters - fires, floods, hurricanes, etc..). The insurance is valid for all the purchases starting from the day of registration at the ExpressFromUS system to the moment consolidated parcel is transferred to the postal services for delivery. 

Parcels under control 
We work with reliable e-mail services that provide us tracking numbers on each parcel. The tracking number appears in your account immediately after the package is sent. Starting from this moment, you can track the parcel's status all the way from our warehouse to your doorstep.   

Parcel Insurance
Each client ExpressFromUS have the opportunity to insure their package against loss in transit. While most insurance companies limit their liability moment the plane landed with sending in the recipient country, we are working with a specialized insurance company that is liable up to the delivery of the item to the recipient. 

Customer Support 
We make every effort to make your shopping experience in America as pleasant and comfortable. In problem situations to help you always ready to support our service. You can contact us by leaving a comment in your account on the site, or email [email protected] 

Over seven years of experience in the mediation business, our company has earned a first-class reputation among thousands of regular customers. Read reviews of our customers, please click here.