Yes, you have to register every single package with the store name and the tracking number. After receiving this information from the seller, please go to you ExpressFromUS account, click Package forwarding button on the left corner menu and put this info.
We provide Super Fast Processing - the fastest in the freight forwarding industry.
Once a package leaves our warehouse, transit time to your door depends on country of destination and shipping carrier you choose.
USPS Priority Express: 4-12 days for the most destination.
USPS Priority: 15-30 days for the most destination.
USPS First Class: 20-40 days for the most destination.
Yes, we can. Creating packing request, you select how many packages would you like to put in one parcel.
No. You pay for weight only. We work with USPS which is fixed their shipping rates for the whole year. The next slight increase (about 1-3%) is possible in the summer of the 2015. We always notify our members about any rate changes.
There are some items that are restricted and cannot be shipped outside the USA:
- Firearms parts, gun parts, scope, red dot sight, reflex sight, ammunition, drones, etc.
- Cigars, cigarettes, tobacco, vapor liquids with nicotine
- Air Bags
- Dry Ice
- Flammable items
- Explosive or corrosive materials
- Mercury on its own or contained in various items like thermometers, barometers, and others.
- Human remains
- Live or dead plants or animals
- Controlled substances and drugs
- Perishable items
- Any restricted items under ITAR, US Congress, Department of Commerce, US Customs and Border Protection, US Department of State, and the US Department of Treasury
- Any Electronic equipment or any equipment that requires ECCN# (Export Control Classification Number)
- Any hazardous items including anything that could rupture in transit and harm people or damage property.
There are no exceptions from this list. So please be careful and do not send any illegal products to our warehouse. All prohibited goods will be removed from parcels. The customer has 7 days to provide us with information to return goods to the seller. If we do not receive shipping information from you during the week, prohibited goods will be destroyed. If it's not destroyable for any reason, there will be a storage fee from $100 to $1000 per day till the prohibited goods are removed from our facility.
When submitting packing request, you will be asked by the system to fill out the custom declaration.
Please note: a correctly filled customs declaration is your duty and responsibility. If you are not sure what is inside the package, you can send us a special request and we will check content or take a photo of you items.
Some online stores will ask for a US phone number. Do not place ExpressFromUS phone number otherwise your order would be most probably cancelled which is because if the seller receives several orders on different names and credit cards but with the same phone number their system could detect it as a risky order so you need to place your own phone number. You can get a US phone number with many online services such as:
We support only the shipping methods shown in our Calculator. To receive a free quote, please use our Shipping Calculator on the main page of ExpressFromUS.com. Enter your country and package weight and you will get all available shipping options.
Our low pricing is based on automation and approved shipping methods we currently use. Please check what shipping methods we offer before shipping any packages to us. If we have to manually handle any shipment with different shipping company we need to charge $30 extra to prepare all shipping documents.
If you think package has incorrect weight, or consolidation and special request were not processed correctly you can notify us. Please do not email our customer support as this will only delay processing. Select the package on your account. Click on Send Message button under this package. If we truly made a mistake you will not get charged anything and it will be fixed as soon as possible. False reports are charged $3 to cover the work of double checking.
If you see that package was delivered by tracking number but not entered in your ExpressFromUS account in 48 hours (count business days only) please do the following:
The shipping calculator is an excellent tool for determining your approximate shipping costs. When packing your parcel, we will discard any unnecessary packing materials and tons of advertisements that usually make packages heavier. We cannot provide a final shipping cost until we prepare your package for shipment. Also, please remember to consider extra costs that may accompany additional services like insurance, photos, checking items or other special handling.