All questions → Payment

• What payment methods do you accept?

  We accept Credit Cards, Paypal and Bitcoin. Always submit payments through our website only. Just log in to your account and click on Add Deposit. 

• Are there any extra fees?

  There is a 3.5% + $0.30 Credit Card fee per transaction.
  3.2% + $0.30 PayPal fee per transaction.
  $16 flat fee for incoming Bank Wire Transfer.
  We don’t charge any fee for Western Union and MoneyGram transfers.

• Can I make a deposit?

  If you would like to use our services more frequently, you can pre-pay postage and other services by adding money to your account. This way you don’t have to pay for every package separately. 

• Can I use someone else’s Credit Card or Paypal account?

  The name on the Credit Card/Paypal account must match that on the ExpressFromUS account. If account holders on the payment account do not match that on your ExpressFromUS account, your account will need to be fully verified. 
  There are few legitimate exceptions and we allow them only if you provide two forms of ID (driver license, passport)  from both you (account owner and person making payments on your account) and Credit Card. 
  If we receive a chargeback and it is found that a third party credit card or Paypal was use, your account will be closed immediately and all the information regarding your account will be sent to police.
  We will also close an account in case we are notified by merchants that a stolen credit card was used.

• Can I get a bonus to my credit card / PayPal account?

  All kind of bonuses that were issued to the customer by the ExpressFromUS system can be used toward orders, parcel shipments and other ExpressFromUS services. 
  Bonus transfers to client's credit card or PayPal account are not available.  

• Will I be charged for storage?

  You have up to 90 days free storage for purchases. After the free storage period ends, the system will charge you $1 per package per day. 
  You also have 5 days free storage for consolidated parcels. After the free storage period ends, your account will be charged $5 per parcel per day. 
  Storage continues to accrue until your package is shipped, discarded or returned to the sender.
  Maximum period of time for paid storage is 30 days. If you didn't pay all the fees and shipping cost during that time, you packages will be donated to charity foundation or sold to cover our expenses. 

• Do you provide the COD (Collect on Delivery)?

  No, we do not provide COD forwarding. If for some reason you can not pay directly to the seller, please place this order for Personal Shopper on our website.